Returns and Refund Policy
Return Eligibility
We accept returns within 14 days of delivery
Items must be unused and in original packaging
Original shipping costs are non-refundable
Customer is responsible for return shipping costs
Damaged Items
Please photograph any damage to packaging upon receipt and before opening.
Contact us within 48 hours of delivery if your item arrives damaged
Include photos of the damage in your email
Replacement or full refund will be provided for items damaged in transit.
Return Process
Email lynsay@lynsaygreenart.co.uk Here to initiate a return
Include your order number and reason for return
Wait for return authorization and shipping instructions
Package item securely in original packaging
Ship to provided address with full tracking
Keep proof of postage
Refund will be processed within 7 days of receiving return
Non-Returnable Items
Custom or personalized artwork
Commissions
Digital products
Refunds
Original payment method will be refunded
Processing time: 5-10 business days after receipt of return
All Shipping costs are non-refundable
Return shipping costs are the customers responsibility
For any questions about shipping or returns, please contact Lynsay Green Art via the contact form HERE